WhatsApp Integration

What is the WhatsApp Business Integration?

The WhatsApp Business Integration connects your EasyBiz Cloud CRM directly to your customers' most used app. It acts as a unified command center for all your customer communications.

Instead of juggling multiple personal phones or losing track of chats across different devices, this integration captures every interaction from automated order updates to real-time support queries—directly within a single, shared inbox in EasyBiz.

Why should I connect EasyBiz to WhatsApp?

Connecting your accounts offers three major benefits:

• Instant Engagement: WhatsApp messages have a 98% open rate compared to email. You reach customers instantly on the platform they use every day.
• Streamlined Notifications: Eliminate manual follow-ups. Automatically send branded receipts, payment reminders, and status updates with just a few clicks.
• Unified Team Inbox: Centralize communication so your entire team can support customers from one place, ensuring no message is ever missed or ignored.

External Resources

This guide covers how to connect, configure, and manage chats within EasyBiz. If you need help with Meta-specific settings (like Business Verification), please visit the Official Meta Business Help Center.