WhatsApp Intergation Overview

In this article

Meet Your Customers Where They Are. The WhatsApp Integration is the bridge between your EasyBiz CRM and your customers' favorite app. Instead of relying on scattered personal phones, this tool captures every interaction from automated receipts to real-time support queries inside a single, professional dashboard.

Contents

Why should I connect EasyBiz to WhatsApp?

Connecting your accounts puts your communication on autopilot and offers three major benefits:

Instant Engagement: With a 98% open rate, WhatsApp ensures your messages are seen instantly compared to email.
Unified Team Inbox: No more "who answered that?" Every staff member works from one shared view, ensuring no message is ever missed or ignored.
Streamlined Notifications: Eliminate manual follow-ups. Automatically send branded receipts, payment reminders, and status updates with just a few clicks.

External Resources

This guide covers how to connect, configure, and manage chats within EasyBiz. If you need help with Meta-specific settings (like Business Verification), please visit the Official Meta Business Help Center.

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Connect & Configure WhatsApp

The first step to automation. Link your Meta Business Account to unlock a shared inbox and establish a verified, professional business profile.