What is Mini App?

In this article

A Mini App is a booking form that opens directly inside WhatsApp. When a customer is ready to book, instead of going back and forth to collect their details, you send them a button — they tap it, fill in a simple form, and the booking lands in your EasyBiz system automatically. This article explains what Mini Apps are, why they're worth setting up, and everything you need before getting started.

Contents

What is a Mini App?

A Mini App is a booking form that opens directly inside WhatsApp. When a customer messages you asking about a service, instead of going back and forth to collect their name, address, and preferred time, you simply send them a button. They tap it, fill in their details on a clean step-by-step form, and the booking is created in your EasyBiz system automatically.

There's nothing extra for your customer to download or install. If they have WhatsApp, they can use it.

How It Helps Your Business

If you're still collecting bookings through back-and-forth messages, you're losing time and sometimes customers. Here's what changes when you use Mini Apps:

You stop chasing information. The form collects the customer's name, address, time slot, and any other details you need — all in one go. No more asking three times for the same postcode.
You capture more bookings. When a customer shows interest, you can send the booking form instantly. The faster they can confirm, the less likely they are to change their mind or go somewhere else.
Your system stays up to date automatically. Every completed booking form creates an order in EasyBiz right away — no manual entry by your staff.
Returning customers don't have to repeat themselves. EasyBiz recognises existing customers and pre-fills their saved details, making the process even faster for regulars.

💡 Example: A customer messages "Can I book a pickup for tomorrow?" instead of typing out a series of questions, your staff sends a single button. The customer fills in everything themselves in under a minute, and the booking appears in your system immediately.

Before You Start

Before you can set up and send Mini Apps, make sure your WhatsApp Business account is connected to EasyBiz — this is what allows Mini Apps to appear as interactive messages inside your customers' WhatsApp chats.

👉 Set up WhatsApp Integration

Where to Find Mini Apps

Go to Settings from the top navigation bar
Under Sales Channels, click WhatsApp
Click the Mini Apps tab — all your available Mini Apps are listed here

How the Mini App Works

Here's what happens from the moment you send a Mini App to when the booking lands in your system:

Step 1 — You send the form. While chatting with a customer in your WhatsApp Inbox, you tap the Mini App button and send them the booking form with one click.

Step 2 — The customer fills it in. The customer taps the button in WhatsApp and sees a simple, step-by-step form. They enter their address, pick a time slot, and confirm — all without leaving WhatsApp.

Step 3 — The booking is created. As soon as the customer submits the form, the order appears in your EasyBiz console automatically. No manual entry needed.

Give feedback

Up next

Laundry Home Pickup Booking via WhatsApp

Set up a Home Pickup Booking Flow for your Laundry business so your customers can book directly inside WhatsApp.