Sending Your Mini Apps to Customers

Before You Send — Check Your Mini App Status

Make sure your Mini App is published and active before sending.

1. Go to Settings → Sales Channels → WhatsApp → Mini Apps tab
2. In the WhatsApp page, go to the Mini Apps tab.
3. Ensure your created apps appear in the list and are active.

Method 1 — Send from the WhatsApp Inbox

Best for: When a customer is already messaging you and you want to send them the booking form right away.

• Open your WhatsApp Inbox and select the customer's chat
• Below the message typing area, click the Mini App icon (👆)
• A list of your available Mini Apps will appear — select the one you want to send
• A popup will appear to confirm the details before sending:
  • For pickup bookings — You'll see a Select Customer field. You can search for the customer or leave it blank — EasyBiz will automatically link it to the person you're currently chatting with.
  • For delivery bookings — You'll see a Select Order field. You must select the specific order number tied to this delivery.
• Click Send

Method 2 — Quick Reply Shortcut (While in a Chat)

Best for: Fast, repeat sends for customers who have already messaged you within the last 24 hours.

First-time setup — Create your Quick Reply template

You only need to do this once. Follow the steps in Creating Message Templates to create a Quick Reply template.

When you reach the template editor, click on the WhatsApp tab and find the Action section to the left of your screen.

Click on Action to open the action settings panel. Then:

1. Set Action Type to Open Mini App
2. Under Mini App, select the Mini App you want to link (e.g., Home Pickup Bag Service)
3. Under Button text, enter what the button should say — this is what your customer will see and tap (e.g., "Book Pickup")

Once saved and submitted, your Quick Reply template will send a WhatsApp message with a button that opens the booking form directly inside the customer's chat. — no Meta approval needed.

How to Send Your Quick Reply

Once your Quick Reply template is created, there are two ways to send it to your customers.

Option A — From the template list

This method is useful if you are managing templates and want to send one immediately without navigating to the Inbox first.

1. Go to Settings → Templates → WhatsApp → Quick Reply
2. Find your template and click the ••• button on the right
3. Select Send Message
4. Search for and select the customer → click Send

Option B — The / shortcut (fastest way):

This is the fastest way to send Mini Apps while you are already chatting with a customer.

1. Open the customer's chat in your WhatsApp Inbox
2. In the message box, type /
3. A list of your Quick Reply templates will appear — select the one you want
4. Confirm the customer or order link if prompted → click Send

Method 3 — Utility or Marketing Template

Best for: Reaching out to customers who haven't messaged you in more than 24 hours. It works the same way as a Quick Reply with a Mini App button, but unlike Quick Reply, it can be sent even when the 24-hour window is closed.

This method requires an approved WhatsApp template with a Mini App button. If you haven't created one yet, follow the steps in Creating Message Templates — specifically the Buttons section where you select Open Mini App.

When creating your template:

1. Build your message in the Body as usual
2. In the Buttons section, click + Add button → select Open Mini App
3. Choose the Mini App you want to link and enter the button text (e.g. Open Booking Form)
4. Click Submit and wait for Meta approval

Once approved, you can send this template to any customer — even those who haven't messaged you recently — directly from your WhatsApp Inbox using the template icon.