WhatsApp Templates

In this chapter

WhatsApp Templates are pre-written messages you set up once and send to your customers at any time — even when they have not messaged you recently. Whether you need to confirm an order, send a delivery update, run a promotion, or share a booking form, templates make it possible in seconds. This section covers everything you need to know: what templates are, how to set them up, and how to get the most out of each type.

Articles

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Introduction to WhatsApp Message Templates

Everything you need to know before creating your first template — what they are, why you need them, and how they work.

Setting Up Utility Templates

Confirm orders, notify customers about pickups and deliveries, send receipts — automatically, at the right moment.

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Setting Up Authentication Templates

Turn on the one pre-built OTP template so customers can log in to your online store with a WhatsApp verification code.

Setting Up Marketing Templates

Reach customers who have gone quiet with promotions, seasonal offers, and service announcements — directly on WhatsApp.

Setting Up Quick Reply Templates

Send pre-written messages and booking forms to active customers with a single keystroke — no WhatsApp approval needed.