WhatsApp Templates

In this chapter

WhatsApp Templates are pre-written messages you set up once and send to your customers at any time — even when they have not messaged you recently. Whether you need to confirm an order, send a delivery update, run a promotion, or share a booking form, templates make it possible in seconds. This section covers everything you need to know: what templates are, how to set them up, and how to get the most out of each type.

Articles

Introduction to WhatsApp Message Templates

Everything you need to know before creating your first template — what they are, why you need them, and how they work.

Setting Up Utility Templates

Confirm orders, notify customers about pickups and deliveries, send receipts — automatically, at the right moment.

Setting Up Marketing Templates

Reach customers who have gone quiet with promotions, seasonal offers, and service announcements — directly on WhatsApp.

Setting Up Quick Reply Templates

Send pre-written messages and booking forms to active customers with a single keystroke — no WhatsApp approval needed.