Customer Notifications

In this chapter

Customer Notifications connect a business event in EasyBiz to a ready-made Email or WhatsApp message, so your customers get told what is happening without your staff messaging anyone by hand. Use this section to learn what Customer Notifications are, what you need to prepare before sending them, and how to set them up for the most common customer moments. Start with the few updates that matter most to your shop, then add more over time.

Articles

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Introduction to Customer Notifications

Understand what Customer Notifications do and what you need to prepare, so setup goes smoothly when you start.

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Setting Up Customer Notifications

Create your first notification, then reuse the same pattern for every common order, payment, pickup, and delivery update.