Setting Up Time Slots

Do I Need Custom Zones First?

Custom Zones are not required to create a Time Slot. You can set up a slot that works for every customer everywhere. Use zones only if you want to restrict a slot to specific areas or set a cap per zone.

Where to Find It

1. Click the ⚙️ Settings icon in the top-right corner.
2. Under the Bookings section, click Time Slots.

3. Click + New time slot.

The Fields Explained

Time (start and end)

The window shown to customers. For example 10:00 to 12:00. Required.

Assign to booking options

Which Booking Options show this slot. Required. Store Pickup options are filtered out of this dropdown.

Eco time

Weekday Limit

Daily booking limit

Limit per zone

Available area

Sales channel limit

Understanding the Limits

1. Eco time -> shows a leaf icon and makes the slot the default choice when the customer opens the calendar. Customers can still pick any other slot. It does not change the price.
2. Daily booking limit -> hides the slot for new customers once the cap is reached for that day.
3. Limit per zone -> splits the daily cap per zone instead of counting all zones together. Useful when each zone has its own driver.
4. Available area -> decides where the slot is offered. Tick "All other areas" to also catch addresses outside your listed zones.
5. Sales channel limit -> decides who sees the slot. Restricting to an app hides a late-evening slot from the POS counter without removing it from the app.

FAQs

Do I need Time Slots before I go live?

Yes if you offer Pickup, Delivery, or Onsite Service. Without slots, customers see only dates and no time windows. For Store Pickup you can skip this.

What if I set a daily limit too low?

The slot disappears when full. New customers that day must pick another slot or another date. Raise the limit in Settings at any time.

What is Eco time — does it reduce the price?

No. Eco time only adds a visual leaf icon and makes the slot the default pick. Pricing is not changed.

What is the difference between Limit per zone and Available area?

Available area decides whether the slot appears in a zone at all. Limit per zone decides how the daily cap is counted across zones once the slot is visible.

Can two slots overlap in time?

Yes. You might want a 10am to 12pm slot for all areas and a separate 10am to 12pm slot with a lower cap for a remote zone.

What's Next

Now that your time windows and booking caps are in place, continue to [Setting Up Blocking Rules] to close specific dates like public holidays or pause customers from booking when needed.