Setting Up Time Slots

In this article

Overview: Set and manage available date and time slots for customers to schedule services. Control the duration and availability for each business unit to ensure smooth operations.

Contents

Key Functionalities

The Time Slots page allows you to configure when specific services are available. On this page, you can:

Define Time Ranges: Set specific windows of hours (e.g., 11:00 - 15:00 or 15:00 - 18:00).
Set Day Limits: Choose which days of the week these slots are active (e.g., Mon - Sat).
Manage Areas: Assign these time slots to specific geographic locations (e.g., All areas).
Link to Services: Associate these schedules with specific service types (e.g., Express Delivery, Standard Pickup).

Why use Time Slots?

Control Availability: You decide exactly when customers can book your services, so you never get orders when you are closed.
Prevent Conflicts: It stops customers from booking the same slot too many times or scheduling during busy hours.
Smooth Operations: It helps your team prepare by grouping deliveries or pickups into specific time windows (like morning or afternoon).
Better Customer Experience: It gives your customers clear, convenient options to choose a time that works best for them.

How to set up Time Slots:

Note:

Before creating a Service Area, you must set up Custom Zones first.

1.Click the + New time slot button.

2. Time: Select the specific hours for this slot

Tip:

Toggle on Eco time to encourage customers to pick this slot for greener delivery.

3. Assign to booking options: Select which services (like Delivery or Pickup) will use this time slot.

4. Weekday Limit: Choose the specific days of the week this slot is active.

5. Daily booking limit: Enter the maximum number of bookings allowed per day.

Tip:

Use the Limit per zone toggle if you need to cap bookings for specific areas.

6. Available area: Assign this slot to specific geographic zones.

Leave this empty if the time slot applies to all areas. You can adjust the zone areas where the time slot is available from the Custom Zone feature. See the guide for Setting Up Custom Zones.

7. Sales channel limit: select specific sales channels if you want to restrict where this slot appears. Otherwise, leave it empty to show on all channels.

8. Review & Save: Check the Time Slot Preview on the right sidebar to see how it looks on the calendar. When ready, click Create time slot.

9. Confirmation: Once saved, your new settings will appear on the main Time Slots screen.

10. Manage & View: Click the three dots (...) to edit or delete a slot.

The list is automatically grouped by Booking options and Sales channels for a clear, organized view.

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Up next

Setting Up Blocking Rules

Prevent unwanted bookings by blocking specific dates or customers based on your operational needs.