Introduction to Recurring Scheduler

In this article

Recurring Scheduler lets you set up repeating orders for customers who want the same service on a regular rhythm. Instead of your staff creating the same order every Monday, the system creates it for you at a time you choose. It works for weekly laundry pickups, monthly curtain cleaning, or any arrangement where a customer has agreed to a fixed routine. You set the customer, address, how often the order repeats, and when it should be created. The system does the rest.

Contents

Who This Is For

Shops with standing weekly or monthly pickups from regular customers
Laundromats running subscription-style plans
Bag or shoe repair shops with corporate contracts on a monthly cycle

When to Use It

You have at least one customer who orders on a predictable schedule
You want the order to appear in your system before the pickup day so staff can prepare
You are tired of forgetting to create the order and being caught off guard

How It Works

You create a schedule with a customer, address, frequency, and pickup window.
On the day or a set number of days before, the system auto-creates the order.
The order goes into your normal order flow so staff can see it, assign it, and run it.
The schedule continues until you pause it, delete it, or it hits its end date.

Schedule Statuses

Status	What it means
Active	The schedule is running. Orders will be created on the next scheduled day.
Paused	You stopped it manually. No new orders will be created until you restart it.
Failed	The last attempt could not create an order. Check the error shown on the row.

📝Note: A Failed schedule does not retry on its own. Open the row of the failed schedule, fix the issue, usually a missing address or a payment method problem, then click Restart.

FAQs

Do I need a recurring schedule for every customer?

No. Only set one up for customers who have agreed to a fixed cycle. One-off bookings belong in normal order entry.

Will the customer get notified when the order is auto-created?

Only if you have an Event Notification set up on Order Created. The scheduler itself does not message anyone.

What happens if the customer asks to skip one week?

Open the schedule and click Pause. When the skipped week passes, open it again and click Restart.

Can I set up a schedule without an address?

No. Every schedule needs a customer address because the generated order needs one to run logistics.

Can a schedule be tied to an agent account?

Yes. Agent-linked schedules are managed from the agent's profile page under Recurring Schedules.

What's Next

Now that you know what Recurring Scheduler is for, continue to [Setting Up a Recurring Schedule] to create your first one step by step.

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Setting Up a Recurring Schedule

Create a working recurring schedule from scratch, preview the next few dates, and confirm it starts on the correct day.