Schedule Confirmation

In this article

When a customer books a pickup or delivery through your WhatsApp Mini App, they want to know the date and time are locked in. This rule sends an instant confirmation with their scheduled details — so they can plan their day and your team has one less message to send manually.

Contents

Before You Start

Mini-Apps published — You need at least one scheduling-related Mini App published (e.g. "Schedule Delivery" or "Reschedule Pickup & Delivery"). Your Mini Apps are configured in the Mini-Apps tab within WhatsApp settings.
Test Group — Add at least one phone number in General Settings.

If you are new to auto reply rules, read Setting Up Auto Reply Rules first.

When This Rule Fires

Pre-configured condition:

App submitted — Fires when a customer completes and submits a Mini App. The default message is tailored to include pickup date and time details.

⚠️ Important: Set the app filter to your scheduling-related Mini App(s) only — not "Any app."

How to Set It Up

Go to WhatsApp Settings > Auto Reply Rules tab

Click + Add Rule

Under Confirmation, select Schedule Confirmation

Set the app filter — click the dropdown and select your scheduling Mini App(s):
- Schedule Delivery
- Reschedule Pickup & Delivery

Note: Haven't set up your Mini Apps yet? Head to our [Mini Apps guides] to get started first.

Edit the reply message (optional). The default is:

"Hi @Customer Name, your booking is confirmed for @Pickup Date @Pickup Time. We'll see you then!"

Set Action type — the default is None.
Set Send frequency to Every time — a customer might reschedule or book multiple deliveries in the same conversation.
Click Save.
Set Status to Testing.

Note: The @Pickup Date and @Pickup Time placeholders pull from the booking details the customer entered in the Mini App. Make sure your scheduling Mini App collects a date and time, otherwise these will appear blank.

Testing the Rule

Make sure the rule is set to Testing status
Confirm your test phone number is in the Test Group (General Settings)
From your test number, open your scheduling Mini App on WhatsApp and submit a test booking
You should receive the schedule confirmation with the correct date and time filled in
Verify you only receive this confirmation — not an order or sign-up confirmation on top of it

Once verified, switch the status from Testing to Live.

Note: You can use New Order Confirmation and Schedule Confirmation at the same time — just point each one at a different Mini App to avoid sending two messages for the same booking. For example, point New Order Confirmation at your Laundry Pickup form and Schedule Confirmation at your Reschedule form.

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