Adding Retail Products

In this article

Use Retail Products to add items your shop sells off the shelf, set their prices, manage variants, track bundle inventory, and organise them into Collections for POS or Online Store use. A Retail Product already has its own selling price, so staff can add it to an order without choosing a service first. This keeps the counter fast and your stock counts accurate.

Contents

Before You Start

If you plan to track stock, set up the Retail Product before recording inventory. For products with sizes, colours, or pack sizes, plan the variants first because stock can be tracked by variant.

What Is a Retail Product?

A Retail Product is a physical item your shop sells directly to customers. It is not something the customer brings in for cleaning, repair, or alteration. A Retail Product already has its own selling price, so staff can add it to an order without choosing a service first. This keeps the counter fast and your stock counts accurate.

💡 Example: Detergent, stain remover, leather conditioner, dust bags, hangers, garment covers, lint rollers, or laundry bags.

How to Add a Service Item

Click the ⚙️ Settings icon in the top-right corner.
Under the Catalog & Pricing section, click Product Catalog.

Click the Retail Products tab.

Click Add Retail Product in the top-right corner.

Fill in the Add Product dialog. Here is what the optional fields do:

SKU (Optional)	Your own internal code for finding and reporting on this product. Leave it blank and EasyBiz creates one for you automatically.
External SKU / Barcode (Optional)	Use this when items already arrive with a barcode or tag you want to scan at the counter. Scanning the same code later matches the item back to this product.

Set the Unit Label (see which unit label to choose below).
Set how many labels each unit should print (see Item Labels below).

Optionally add variants (see Variants below).
Click Add to save.

Choosing a Unit

Most retail products are sold per pcs, or as a bundle for multi-packs. You can also type your own unit if you need one. The full list of ready-made units and what each measures is the same as for service items, covered in [Choosing a Unit]

Item Labels

Labels are the tracking tags your shop prints to follow an item through the workshop. Most shops leave this at the default for retail, since shelf goods rarely need a workshop tag.

For countable units (pcs, pair, set, bundle, or a custom unit like hook), you set the number directly. For example, a pair of shoes defaults to 2 labels so each shoe gets its own tag, and a curtain set with two panels can be set to 2.

💡 Tip: If an item is priced by weight or hook but still needs a fixed number of labels by pieces, like a curtain priced per hook but tagged as one panel, use the Quantity and Pcs flow instead. There, Quantity drives the price and Pieces drives the label count, independently. See Setting Up the Quantity and Pcs Flow.

Variants

Variants are different versions of the same product, such as different sizes, colors, or pack sizes. Retail Product variants can each have their own Unit Price.

✨New to this? Variants are different versions of the same product, for example the same item in different sizes or colors. Stock is tracked separately per variant.

Example 👉 : A garment cover can have Small at $3.00, Medium at $5.00, and Large at $7.00.

To add a variant:

Open the Retail Product. Click Add variant.

Type the variant name, and click Add.

Input the variant's price.
Click Add to save.
Optionally toggle on Bundle Inventory (see Bundle Inventory below).

🔁 Shared Variants: Saved variant sets you can apply again to other products, so you do not have to retype them each time. See Setting Up Shared Variants to learn how.

Bundle Inventory

Bundle Inventory appears when a Retail Product has variants. Use it when different variants are sold from the same stock pool.

Bundle Inventory Toggle

Off	Each variant tracks its own stock separately.
On	All variants deduct from one shared stock count. Each variant needs a Base Qty so EasyBiz knows how much stock to deduct.

Example 👉 : A lint roller is stocked as single rollers. You sell 3-pack and 5-pack variants. If the customer buys the 5-pack, EasyBiz deducts 5 rollers from the same stock pool.

⚠️ Important: Always fill in Base Qty when Bundle Inventory is on. Without it, stock deduction may not match what was sold.

What Retail Products Connect To

A Retail Product ties into the rest of your setup:

Price Lists set the price per sales channel for the base product and each variant, overriding the catalogue price.
Collections group products into POS tabs, and can mix with service items.
Inventory and Stock track stock per variant when Bundle Inventory is off, or in shared base units when it is on. Cancelling a retail order restores the deducted stock automatically.
Online Store shows the product to customers once it is in a published price list.
Reports break out retail revenue separately from service revenue.

FAQs

Can I use a Retail Product for something my shop repairs or cleans?

No. Use a Service Item for anything the customer brings in for work, and a Retail Product for items your shop sells directly.

What is the difference between Unit Price and Price List price?

Unit Price is the product's default. If the product is in a published Price List, the Price List price is what staff and customers see for that sales channel.

I sold a pack but my stock didn't go down. Why?

Either Bundle Inventory is off, or the variant's Base Qty is blank. With Bundle Inventory on, set a Base Qty on every variant so the right number of units is deducted.

My staff rang up a 5-pack as a single. What happened?

They likely tapped the base product instead of the variant at the POS. The base stays sellable, so make sure staff tap the correct variant card.

Can EasyBiz print a barcode label for retail items?

No. The label count prints internal workshop tracking tags, not consumer barcodes.

What's Next

Now that your Retail Products are set up, continue to Adding Collections to organize what your staff sees at POS, or Setting up Consumer Price Lists to publish the correct selling price for each sales channel.

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Up next

Adding Collections

Group your products into named tabs that show up in your order screen, so your staff and customers can find items faster.