Adding Service Items

In this article

Service Items help your team identify what the customer is bringing in before selecting the service and pricing. Each one represents a type of garment or item your shop accepts, like a shirt, a suit, or a bag. You add it once here, and it becomes available across POS, Online Store, B2B, CRM, and Marketing. Pricing and the type of work are handled separately later, so staff only need to pick the right item at the counter.

Contents

Before You Start

Confirm with your team what services you want to sell and how each is measured (per piece, per kg, per pair). Choosing the right unit on day one avoids rework in Price Lists.

What is a Service Item?

A Service Item is the type of garment or item your shop accepts for a service. It is the "what" the customer hands over, not the work done to it. You list each kind of item once here, and staff pick it when taking an order. Pricing and the work type (wash, dry clean, press) are handled separately later.

💡 Example: For a laundry or dry-clean shop, common Service Items include Shirt, Trousers, Trench Coat, Dress, Cardigan, Bedsheet, Curtain, Shoes, and Bag. Each one can carry variants for different versions, for example a Dress with Long and Evening variants.

How to Add a Service Item

Click the ⚙️ Settings icon in the top-right corner.
Under the Catalog & Pricing section, click Product Catalog.

The Service Items tab is open by default.
Click Add Service Item in the top-right corner.

Fill in the Add Service Item dialog. Here is what the optional fields do:

SKU (Optional)	Your own internal code for finding and reporting on this product. Leave it blank and EasyBiz creates one for you automatically.
External SKU / Barcode (Optional)	Use this when items already arrive with a barcode or tag you want to scan at the counter. Scanning the same code later matches the item back to this product.

Set the Unit Label (see which unit label to choose below), then leave Fulfillment as One-time.

Fulfillment Field	What it means
One-time	Default. Each order creates one job that runs once.
Recurring	Disabled. The option appears but cannot be selected. Use a Recurring Schedule on the order itself for repeating services.

Note: Fulfillment is locked to One-time for service items, where each order creates one job that runs once. Recurring appears but is greyed out by design. To repeat a service, use a Recurring Schedule on the order itself.

Set how many labels each unit should print (see Item Labels below).

Optionally add variants (see Variants below).
Click Add to save.

Choosing a Unit

The Unit Label sets how this item is measured and priced. It also decides how labels are counted. You can pick one of the ready-made units, or type your own, for example "hook" for curtains or "bag" for bulk drop-offs. A typed unit sticks just like the built-in ones.

Unit	What it measures	Typical use
pcs	Single countable garments	Shirt, dress, bag
pair	Two items handled as one	Shoes, gloves, socks
set	A fixed group	3-piece suit, curtain set
bundle	A tied or wrapped batch	Bundled bedsheets
kg	Weight	Bulk wash, comforters
sqft	Area	Large drapes, rugs
ft	Length	Long curtains, blinds
inch	Small measurement	Alterations, narrow blinds

Item Labels

Labels are the tracking tags your shop prints to follow each item through the workshop. They are not the customer receipt. The label count tells EasyBiz how many tags to print each time staff add one unit of this item.

For countable units (pcs, pair, set, bundle, or a custom unit like hook), you set the number directly. For example, a pair of shoes defaults to 2 labels so each shoe gets its own tag, and a curtain set with two panels can be set to 2.

📝 Note: Weight and measurement units (kg, sqft, ft, inch) do not show this field, because you cannot know up front how many tags a 4.2 kg drop-off needs. The system shows "Label quantity require manual input" instead, and staff set the count at the counter.

💡 Tip: If an item is priced by weight or hook but still needs a fixed number of labels by pieces, like a curtain priced per hook but tagged as one panel, use the Quantity and Pcs flow instead. There, Quantity drives the price and Pieces drives the label count, independently. See Setting Up the Quantity and Pcs Flow.

Variants

Variants are different versions of the same product, such as different sizes, colors, or pack sizes. Retail Product variants can each have their own Unit Price.

✨New to this? Variants are different versions of the same product, for example the same item in different sizes or colors. Stock is tracked separately per variant.

Example 👉 : A garment cover can have Small at $3.00, Medium at $5.00, and Large at $7.00.

To add a variant:

Open the Service Item. Click Add variant.

Type the variant name, and click Add.

Click Add again to save.

📝Note: If you add a variant to an item that is already in a published price list, the variant shows up with no price. Draft a new price list version, fill in the price, and republish.

🔁 Shared Variants: Saved variant sets you can apply again to other products, so you do not have to retype them each time. See Setting Up Shared Variants to learn how.

What Service Items Connect To

A Service Item ties into the rest of your setup:

Price Lists hold the actual prices, so one item can cost different amounts on different lists.
Line Item Flows attach by unit (like kg or hook) to capture weight and piece counts at the counter.
Service Options add per-item extras like starch, hangers, or urgent service.
Collections group items into POS tabs.
Online Store shows the item to customers once it is published in a price list.
Reports track sales and top sellers at the item level.

FAQs

Why is there no price on the Add Service Item form?

Service pricing depends on customer segment, service option, and sometimes the business unit, so all of it lives in Price Lists.

Can I type my own unit, like "hook" or "bag"?

Yes. The Unit Label accepts a custom typed value as well as the ready-made ones, and your typed unit sticks.

My curtain is priced per hook but the customer drops 3 panels. How do I print 3 labels?

Use the Quantity and Pcs flow. Price follows the hook count, and labels follow the panel count, independently. See Setting Up the Quantity and Pcs Flow.

How do I sell the same item with different services, like wash versus dry clean?

Those are Service Options, not variants. Variants capture which version of the item came in, while Service Options capture the work done to it.

Will old orders break if I delete a variant?

No. Existing orders keep a snapshot of the variant as it was when the order was taken.

Do services appear in the Online Store automatically?

Not just from creating the Service Item. It must also be included in the relevant price list and exposed through the Online Store setup. To hide one, use your storefront settings.

What's Next

Now that your service items are in the catalog, the next step is to add any physical goods you sell over the counter, such as detergent, garment bags, or care kits. Continue to Adding Retail Products to complete your catalog before you set up your Price Lists.

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Up next

Adding Retail Products

Add physical products you sell at a fixed price so your staff can ring them up quickly and track stock correctly.